Wickerrman

We want to make sure you love your order, and quality is guaranteed. If there is a print error or visible quality issue, we’ll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your message via our contact form. This quick and simple step will help us provide a speedy resolution.

Because products are made to order, we do not accept general returns or sizing-related returns unless statutory rights apply. For such returns, the customer is responsible for the direct cost of return shipping. Nothing on this page limits any non-waivable rights you may have under applicable consumer protection laws.

Please read below for more details:

Cancellations

Product Orders Cancellation Policy

All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order for a short time after you place it, until it goes to production.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues. Statutory rights may also allow you to cancel or return your order.

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it.

Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please contact us with these details via our contact form.

Refunds Policies

Product Orders Refund Policy

Because products are made to your order, they are generally non-refundable except for those with verified quality issues or where statutory rights apply. Orders are non-refundable unless they meet these requirements and, for quality issues, you provide support with a photograph demonstrating the quality issue.

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Donations and Tips Refund Policy

Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips.

Locked Messages Refund Policy

Locked messages are non-refundable unless statutory rights apply. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please reach out to us via our contact form. We’ll be happy to troubleshoot the problem and find a resolution for you.

EU, EEA, and UK Right of Withdrawal

EU, EEA, and UK consumers may have a statutory right to withdraw from orders of eligible physical goods within 14 days of delivery (or delivery of the last item, where an order is delivered separately), and from new memberships within 14 days of purchase, without giving a reason. Similar rights may apply to digital goods. Items made to your specifications or clearly personalized are excluded, and so are digital goods once you start downloading or accessing them, if you agreed to immediate access and acknowledged losing this right.

To withdraw, message us through our contact form and choose “Right of Withdrawal” where available (the “Withdraw from contract” button on your order page takes you there). Then return the items to the address we provide within 14 days, at your own cost.

We’ll refund the price and standard delivery cost within 14 days of withdrawal, but may wait for the items or proof of return and deduct any loss in value from handling beyond what you could do in a store.

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we may also accept Klarna/Afterpay and local payment methods, if this shop offers them.

International Orders

International orders may be subject to import taxes, duties, and other customs charges. If your order includes any international shipments, you’ll see either a pre-collected duty amount or a notice about potential import fees at checkout, depending on your location and the items ordered. You are responsible for any applicable import duties or fees, whether collected at checkout or upon delivery. For more information regarding your country’s customs policies, please contact your local customs office.

Merchant of record

Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, which handles order-related inquiries and returns. Your purchase is governed by Fourthwall’s Merchandise Terms of Service and Merchandise Privacy Policy.